Frameworks
Frameworks are intended to serve as procedures for University Services staff. They do not override official University policies.
| Title | Description |
|---|---|
| Framework: Communications Review and Approval | Ensures that all University Services communications meet standards for quality, consistency, accessibility and brand alignment. |
| Framework: Crisis Communications Escalation & Response | (available by request; contact [email protected]) Establishes a clear protocol for triaging and escalating internal communications to respond to crises and other emergent issues related to University Services facilities, programs or services. |
| Framework: Media Relations | Ensures that all interactions between University Services and news media are conducted in a consistent, accurate and timely manner. |
General resources
| Title | Description |
|---|---|
| University Services Editorial Style Guide | Supplemental writing style guide specific to University Services and its work. |
Standard Operating Procedures
Standard Operating Procedures (SOPs) are for use by marcom staff and standardize workflows across divisions to ensure consistency.
| Title | Description |
|---|---|
| SOP: Communications Scheduling Calendar | How to track emails to be sent to University Services divisions and their audiences to avoid overlap in email send times and oversaturation of audiences. |
| SOP: Photo and Video Releases | Process for collecting participant consent when conducting photoshoots, videoshoots, or other events where recording will take place. |